Home / How It Works

From the first call to cooking in it.

Seven stages, and you can stop after any of them. The only unusual part is that we survey in the United States in blocks, so timing matters more than it would at home.

Stage	What happens	When
Conversation	Plans, photographs, and an honest answer about whether we are right for the room.	Week 1
Survey	We fly over and measure the room ourselves. Charged, and credited in full against the order.	Next block
Drawings	Elevations of every run, a rendered visual, timber and paint samples, an itemized quotation.	3–4 weeks
Making	Full-size rod set out, machining, assembly, hand-finishing. Nothing outsourced.	14–20 weeks
Crossing	Crated, shipped in a sealed container, customs cleared, trucked to site.	3–4 weeks
Installation	Our own fitters, not a local contractor. Countertops templated once the cabinets are in.	3–7 days
Afterwards	A six-month visit, a ten-year guarantee, and parts kept for life.	Ongoing

A painted in-frame range wall with a plate shelf over, The Suffolk — Drawn before anything is cut

Survey blocks, and why we are honest about them

We do not keep a team in America. We travel, several times a year, and survey for around two weeks at a time.

That has one consequence worth knowing before you start: your date has to meet a block. Tell us your timeline early and we will tell you which one you fall into — and if we cannot make it work, we will say so rather than take the deposit and hope.

It has an advantage too. When we do come, the person measuring your room is the person who will draw it, and one of the people who will build it. Nothing is handed to a surveyor and translated.

The bench shop at Mickfield, Suffolk, where every Square & True kitchen is drawn, cut and assembled — The bench shop at Mickfield

The Suffolk under evening light, hand-painted in-frame cabinetry with a walnut island — The Suffolk, in the evening

A hand-painted sink run under a window, The Suffolk — The sink run

A painted island with a breakfast bar, The Farmhouse — The island

A freestanding oak prep table standing clear of the wall — Freestanding pieces

Why the survey is charged

A transatlantic survey costs us two days and a flight. Charging for it, and crediting it in full against the order, keeps it straightforward: you are buying a measured survey and a set of drawings that are yours. It also means the people who come out are the ones who are serious, which is how we keep the blocks worth flying for.

Tell us about the room.

Where the house is, roughly when you would like to be cooking in it, and what you have in mind. We will tell you honestly whether we are the right people for it.

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